AWS DBA Monthly Support

SKU: VS810605 Category:

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Description

The Service provides AWS DBA administration as follows:

Scope :

  1. Setting up and on-going Support Database instance  running in MySQL,PostgreSQL,MSSQL Database Servers
  2. Setting up and on-going Support of RDS instance  requirements

Goal

The goal and objective of this service are to provide monthly basic AWS DBA support services as mentioned below:

DBA Tasks

Daily

Weekly

Monthly

Quarterly

Ad-hoc / One-Time

DB Administration

Database creation/modification

X

Platform installation & upgrades

X

Export & Import of Databases

X

    Create a schedule for dump file

X

    Regularly verify the daily dumps status

X

    Monitor the dump file growth

X

    Quarterly dump file restore and test.

X

    Off-Site backups (if required)

X

Component installations & patches

X

Day-to-Day administration

X

Routine Maintenance

X

Troubleshooting

X

Analysis & Improvement

Performance analysis  & Monitoring

CPU & Memory

X

    Database space utilization

X

    Instance Level

X

    Database Level

X

    Object level

X

   Client Connections

X

  Database Availability -Continuous Monitoring

X

Security & Object Administration

User account maintenance & creation

X

Database privileges grants & revokes

X

Database object creation & alterations

X

Periodic review of the user logins

X

Auditing – Review the  logs

X

X

Others

Documentation

Runbook – Operation document

X

Policy & Procedures

X

Architecture Review

X

Recommendations & remediation

X

Reporting

System (CPU/Disk) Utilization

X

Database Utilization

X

Security Activity Review

X

Database Activity Review

X


Note :

  1. Cost is included for monthly support with daily 4 hours only (Monday through Friday) for 2 Database servers. Any additional hours support would be $15 per hour during weekdays and $25 during weekends & Holidays
  2. Escalation support is available 24/7/365 for Production servers
  3. MSPKART.COM Static IPs will be authorized for AWS Database server administration and necessary privileges will be given to performing the remote AWS server administration activities.
  4. MSPKART.COM team will be given access to AWS Console and to modify the domain names redirection entries
  5. Database performance monitoring cost would be extra and can be added to the same Cart and it supports following databases:
  • MSSQL Server
  • MySQL
  • PostgresSQL

Note :  Increase the quantity of the servers in multiple by 2 in the same Cart for additional Servers.

Billing: We require 50% advance payment of the monthly fee to start the  service & 50% at the end of the service month.

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