The Service provides AWS server Support administration requirement.
- Setting up and on-going Support hosting Environment running in Windows & Unix Servers
- Setting up and on-going Support appropriate re-direction from the domain to the host
- Setting up and on-going Support of S3 instance to store images/videos
The goal and objective of this service is to provide monthly basic AWS server support services as mentioned below:
|OS Tasks||D||W||M||Q||Ad-hoc / OT|
|OS Administration – (AWS)|
|Installation, Updates & Patching||X|
|Day-to-Day administration & Maintenance||X|
|Application & WebServer Management|
|Application deployment and Migration||X|
|Creation multiple web instances for UAT/Prod||X|
|Application Log Review||X|
|Analysis & Improvement|
|OS Performance Analysis & Monitoring|
|Application Availability – Continuous Monitoring||X|
|Security & Object Administration|
|Auditing – Syslog Review||X|
|User Account Maintenance and Creation||X|
|Hardening of OS||X|
|Runbook Operation document||X|
|Policy & Procedures||X|
|Recommendations & Remediation||X|
|System (CPU/Disk) Utilization||X|
|Security Activity Review||X|
|Database Activity Review||X|
|Vulnerability Assessment Report||X|
- Base Cost is included for 2 EC2 servers only for daily 4 hours
- ELB,S3 & SNS support is included
- Any additional off-hours support would be $15 per hour during weekdays and $25 during weekends & Holidays.
- Escalation support is available 24/7/365 for Production servers added
- MSPKART.COM Static IP will be authorized for AWS server administration and necessary privileges will be given to perform the remote AWS server administration activities.
- MSPKART.COM team will be given access to AWS Console and to modify the domain names redirection entries
- Database performance monitoring cost would be extra and can be added in the same Cart.
- Working days: Monday to Friday
- Performance Management supported in below applications only:
Note : Increase the quantity of the servers in multiple by 2 in the same Cart for additional Servers
Billing: We require 50% advance payment to start the service & 50% at the end of the service.