Description
The Service provides AWS server Support administration requirement.
Scope :
- Setting up and on-going Support hosting Environment running in Windows & Unix Servers
- Setting up and on-going Support appropriate re-direction from the domain to the host
- Setting up and on-going Support of S3 instance to store images/videos
Goal
The goal and objective of this service is to provide monthly basic AWS server support services as mentioned below:
| OS Tasks | D | W | M | Q | Ad-hoc / OT |
| OS Administration – (AWS) | |||||
| Installation, Updates & Patching | X | ||||
| Day-to-Day administration & Maintenance | X | ||||
| Routine Maintenance | X | ||||
| Troubleshooting | X | ||||
| Application & WebServer Management | |||||
| Application deployment and Migration | X | ||||
| Creation multiple web instances for UAT/Prod | X | ||||
| Performance tuning | X | ||||
| Application Log Review | X | ||||
| Analysis & Improvement | |||||
| OS Performance Analysis & Monitoring | |||||
| CPU | X | ||||
| DISK | X | ||||
| Memory | X | ||||
| Application Availability – Continuous Monitoring | X | ||||
| Security & Object Administration | |||||
| Auditing – Syslog Review | X | ||||
| User Account Maintenance and Creation | X | ||||
| Hardening of OS | X | ||||
| Others | |||||
| Documentation | |||||
| Runbook Operation document | X | ||||
| Policy & Procedures | X | ||||
| Recommendations & Remediation | X | ||||
| Reporting | |||||
| System (CPU/Disk) Utilization | X | ||||
| Database Utilization | X | ||||
| Security Activity Review | X | ||||
| Database Activity Review | X | ||||
| Vulnerability Assessment Report | X |
Note :
- Base Cost is included for 2 EC2 servers only for daily 4 hours
- ELB,S3 & SNS support is included
- Any additional off-hours support would be $15 per hour during weekdays and $25 during weekends & Holidays.
- Escalation support is available 24/7/365 for Production servers added
- MSPKART.COM Static IP will be authorized for AWS server administration and necessary privileges will be given to perform the remote AWS server administration activities.
- MSPKART.COM team will be given access to AWS Console and to modify the domain names redirection entries
- Database performance monitoring cost would be extra and can be added in the same Cart.
- Working days: Monday to Friday
- Performance Management supported in below applications only:
- PHP
- Java
- Node.js
- .NET
- Python
- Ruby
Note : Increase the quantity of the servers in multiple by 2 in the same Cart for additional Servers
Billing: We require 50% advance payment to start the service & 50% at the end of the service.
Sold By : Mspkart
Sold By : Mspkart
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