Cloud Support Plans
Description
Our support service is to provide monthly basic Cloud server support services as mentioned below:
OS Tasks | Daily | W | M | Q | Ad-hoc/ One-Time |
OS Administration | |||||
Installation, Updates & Patching | X | ||||
Day-to-Day administration & Maintenance | X | ||||
Routine Maintenance | X | ||||
Troubleshooting | X | ||||
Application & WebServer Management | X | ||||
Application deployment and Migration | X | ||||
Creation multiple web instances for UAT/Prod | X | ||||
Performance tuning | X | ||||
Application Log Review | X | ||||
Analysis & Improvement | |||||
OS Performance Analysis & Monitoring | X | ||||
CPU | X | ||||
DISK | X | ||||
Memory | X | ||||
Application Availability – Continuous Monitoring | X | ||||
Security & Object Administration | |||||
Auditing – Syslog Review | X | ||||
User Account Maintenance and Creation | X | ||||
Hardening of OS | X | ||||
Others | |||||
Documentation | X | ||||
Runbook Operation document | X | ||||
Policy & Procedures | X | ||||
Recommendations & Remediation | X | ||||
Reporting | |||||
System (CPU/Disk) Utilization | X | ||||
Database Utilization | X | ||||
Security Activity Review | X | ||||
Database Activity Review | X | ||||
Vulnerability Assessment Report | X |
DBA Tasks | Daily | W | M | Q | Ad-hoc / One-Time |
DB Administration | |||||
Database creation/modification | X | ||||
Platform installation & upgrades | X | ||||
Export & Import of Databases | X | ||||
Create a schedule for dump file | X | ||||
Regularly verify the daily dumps status | X | ||||
Monitor the dump file growth | X | ||||
Quarterly dump file restore and test | X | ||||
Off-Site backups (if required) | X | ||||
Component installations & patches | X | ||||
Day-to-Day administration | X | ||||
Routine Maintenance | X | ||||
Troubleshooting | X | ||||
Analysis & Improvement | |||||
Performance analysis & Monitoring | X | ||||
CPU & Memory | X | ||||
Database space utilization | X | ||||
Instance Level | X | ||||
Database Level | X | ||||
Object level | X | ||||
Client Connections | X | ||||
Database Availability -Continuous Monitoring | X | ||||
Security & Object Administration | |||||
User account maintenance & creation | X | ||||
Database privileges grants & revokes | X | ||||
Database object creation & alterations | X | ||||
Periodic review of the user logins | X | ||||
Auditing – Review the logs | X | X | |||
Others | |||||
Documentation | X | ||||
Runbook – Operation document | X | ||||
Policy & Procedures | X | ||||
Architecture Review | X | ||||
Recommendations & remediation | X | ||||
Reporting | |||||
System (CPU/Disk) Utilization | X | ||||
Database Utilization | X | ||||
Security Activity Review | X | ||||
Database Activity Review | X |
When you sign up for Mspkart Cloud Support plan, you’ll find:
- Security – Your business’s vital systems and data will be protected from loss, and even theft
- Service and Support – We’ll always be around 24/7 to serve your needs, and we’ll monitor your systems to prevent any problems in the first place
- Data protection – With our regular data backup of your application and databases, you’ll never have to worry about losing your data in the event of any disaster
- Tools you can use – When you need to control and manage your systems, we give you easy to use, intuitive tools to help you along the way
SLA : 99.95%
24*7 : Support helpdesk
24*7 : Email & Phone Support
Response Time : <15 Minutes
Resolution Time : < 2 hours
Note :
- Base Cost is included for 1-4 servers only for daily 8 hours with global time zone as per client location & requirement.
- Increase the quantity of the servers in multiple by 4 in the same Cart for additional Servers
- Additional off-hours support would be $10 per hour during weekdays and $15 during weekends & Holidays.
- Escalation support is available 24*7 for Production servers
- MSPKART.COM Static IP will be authorized for server administration and necessary privileges will be given to performing the remote cloud server administration activities.
- Billing: We require 50% advance payment to start the service & 50% at the end of the service.
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