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Cloud Support Plans

SKU: CS810621 Category:

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Description

Mspkart Managed Cloud support is to increase your adoption of services as you develop applications and build business solutions, we want to provide the right resources to support your success. Based on your current or planned use-cases, Mspkart Support provides a unique combination of tools and expertise to help you with your cloud provider.
Mspkart’s support services is powered by a world class 24*7 NOC team.  Every customer gets a focused team of L1,L2 and L3  and  Service Delivery Manager as an escalation point. So if you are taking off to cloud, on-board with us and fly safe.
We support top cloud providers AWS, MS  Azure, Rackspace,IBM, Digital Ocean and GCP and any other cloud providers.
Our support plans are designed to support customers of all sizes and support expectations. You can signup for 24*7 support or 9*5 support across all global time zones.

Our support service is to provide monthly basic Cloud  server support services as mentioned below:

OS Tasks

Daily

W

M

Q

Ad-hoc/  One-Time

OS Administration

Installation, Updates & Patching

X

   Day-to-Day administration & Maintenance

 X

Routine Maintenance

X

Troubleshooting

X

Application & WebServer Management

X

Application deployment and Migration

X

Creation multiple web instances for UAT/Prod

X

Performance tuning

X

Application Log Review

X

Analysis & Improvement

OS Performance Analysis  & Monitoring

    X

CPU

X

DISK

X

Memory

X

Application Availability – Continuous Monitoring

X

Security & Object Administration

Auditing – Syslog Review

X

User Account Maintenance and Creation

X

Hardening of OS

X

Others

Documentation

X

Runbook Operation document

X

Policy & Procedures

X

Recommendations & Remediation

X

Reporting

System (CPU/Disk) Utilization

X

Database Utilization

X

Security Activity Review

X

Database Activity Review

X

Vulnerability Assessment Report

X


DBA Tasks

Daily

W

M

Q

Ad-hoc / One-Time

DB Administration

Database creation/modification

X

Platform installation & upgrades

X

Export & Import of Databases

X

    Create a schedule for dump file

X

    Regularly verify the daily dumps status

X

    Monitor the dump file growth

X

    Quarterly dump file restore and test

X

    Off-Site backups (if required)

X

Component installations & patches

X

Day-to-Day administration

X

Routine Maintenance

X

Troubleshooting

X

Analysis & Improvement

Performance analysis  & Monitoring

X

CPU & Memory

X

    Database space utilization

X

    Instance Level

X

    Database Level

X

    Object level

X

   Client Connections

X

  Database Availability -Continuous Monitoring

X

Security & Object Administration

User account maintenance & creation

X

Database privileges grants & revokes

X

Database object creation & alterations

X

Periodic review of the user logins

X

Auditing – Review the  logs

X

X

Others

Documentation

X

Runbook – Operation document

X

Policy & Procedures

X

Architecture Review

X

Recommendations & remediation

X

Reporting

System (CPU/Disk) Utilization

X

Database Utilization

X

Security Activity Review

X

Database Activity Review

X


When you sign up for Mspkart Cloud Support plan, you’ll find:

  • Security – Your business’s vital systems and data will be protected from loss, and even theft
  • Service and Support – We’ll always be around 24/7 to serve your needs, and we’ll monitor  your systems to prevent any problems in the first place
  • Data protection – With our regular data backup of your application and databases, you’ll never have to worry about losing your data in the event of any disaster
  • Tools you can use – When you need to control and manage your systems, we give you easy to use, intuitive tools to help you along the way

SLA : 99.95%

24*7 : Support helpdesk

24*7 : Email & Phone Support

Response Time : <15 Minutes

Resolution Time :  < 2 hours


Note :

  1. Base Cost  is included for 1-4 servers only  for daily 8 hours with global time zone as per client location & requirement.
  2. Increase the quantity of the servers in multiple by 4 in the same Cart for additional Servers
  3. Additional off-hours support would be $10 per hour during weekdays and $15 during weekends & Holidays.
  4. Escalation support is available 24*7 for Production servers
  5. MSPKART.COM Static IP will be authorized for  server administration and necessary privileges will be given to performing the remote cloud server administration activities.
  6. Billing: We require 50% advance payment  to start the  service & 50% at the end of the service.
Please, contact [email protected] for an additional scope and more servers and long term contract.

 

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