DBA Monthly Support

DBA Monthly Support

SKU: IN810639
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Description

The Service provides Database Administration as follows:

Scope :

  • Setting up and on-going Support of Database instances

Goal

The goal and objective of this service is to provide monthly basic DBA support services as mentioned below:

DBA TasksDailyWeeklyMonthlyQuarterlyAd-hoc / One-Time
DB Administration
Database creation/modificationX
Platform installation & upgradesX
Export & Import of DatabasesX
    Create a schedule for dump fileX
    Regularly verify the daily dumps statusX
    Monitor the dump file growthX
    Quarterly dump file restore and test.X
    Off-Site backups (if required)X
Component installations & patchesX
Day-to-Day administrationX
Routine MaintenanceX
TroubleshootingX
Analysis & Improvement
Performance analysis  & Monitoring
CPU & MemoryX
    Database space utilizationX
    Instance LevelX
    Database LevelX
    Object levelX
   Client ConnectionsX
  Database Availability -Continuous MonitoringX
Security & Object Administration
User account maintenance & creationX
Database privileges grants & revokesX
Database object creation & alterationsX
Periodic review of the user loginsX
Auditing – Review the  logsXX
Others
Documentation
Runbook – Operation documentX
Policy & ProceduresX
Architecture ReviewX
Recommendations & remediationX
Reporting
System (CPU/Disk) UtilizationX
Database UtilizationX
Security Activity ReviewX
Database Activity ReviewX

Note : 

  1. Cost is included for monthly support with daily 4 hours only (Monday through Friday) for 2 Database servers. Any additional hours support would be $15 per hour during weekdays and $25 during weekends & Holidays.
  2. Escalation support is available 24/7/365 for Production servers
  3. MSPKART.COM Static IPs will be authorized for Database server administration and necessary privileges will be given to perform the remote database server administration activities.
  4. Database performance monitoring cost would be extra and can be added in the same Cart and it supports following databases:
  • MSSQL Server
  • MySQL
  • PostgresSQL

Note : Increase the quantity of the servers in multiple by 2 in the same Cart for additional Servers

Billing: We require 50% advance payment  to start the  service & 50% at the end of the service.

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