DBA Monthly Support

SKU: IN810639 Category:

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Description

The Service provides Database Administration as follows:

Scope :

  • Setting up and on-going Support of Database instances

Goal

The goal and objective of this service is to provide monthly basic DBA support services as mentioned below:

DBA Tasks Daily Weekly Monthly Quarterly Ad-hoc / One-Time
DB Administration
Database creation/modification X
Platform installation & upgrades X
Export & Import of Databases X
    Create a schedule for dump file X
    Regularly verify the daily dumps status X
    Monitor the dump file growth X
    Quarterly dump file restore and test. X
    Off-Site backups (if required) X
Component installations & patches X
Day-to-Day administration X
Routine Maintenance X
Troubleshooting X
Analysis & Improvement
Performance analysis  & Monitoring
CPU & Memory X
    Database space utilization X
    Instance Level X
    Database Level X
    Object level X
   Client Connections X
  Database Availability -Continuous Monitoring X
Security & Object Administration
User account maintenance & creation X
Database privileges grants & revokes X
Database object creation & alterations X
Periodic review of the user logins X
Auditing – Review the  logs X X
Others
Documentation
Runbook – Operation document X
Policy & Procedures X
Architecture Review X
Recommendations & remediation X
Reporting
System (CPU/Disk) Utilization X
Database Utilization X
Security Activity Review X
Database Activity Review X

Note : 

  1. Cost is included for monthly support with daily 4 hours only (Monday through Friday) for 2 Database servers. Any additional hours support would be $15 per hour during weekdays and $25 during weekends & Holidays.
  2. Escalation support is available 24/7/365 for Production servers
  3. MSPKART.COM Static IPs will be authorized for Database server administration and necessary privileges will be given to perform the remote database server administration activities.
  4. Database performance monitoring cost would be extra and can be added in the same Cart and it supports following databases:
  • MSSQL Server
  • MySQL
  • PostgresSQL

Note : Increase the quantity of the servers in multiple by 2 in the same Cart for additional Servers

Billing: We require 50% advance payment  to start the  service & 50% at the end of the service.

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