Name: Debian & MariaDB Monthly Support
SKU: CS810632
Price: 1800.00 USD
Availability: InStock

Description

This Service provides Cloud System and Database server administration requirement.

Scope :

Setting up and on-going Support of cloud hosting Environment running in Debian and MariaDB Servers
MariaDB Database performance monitoring using 3rd party monitoring & Alert configuration
NGINX & Java Application Performance Management using 3rd party monitoring & Alert configuration
Weekly Operation activity reporting

Goal

The goal and objective of this service is to provide monthly basic Cloud server support services as mentioned below:

OS Tasks	Daily	W	M	Q	Ad-hoc/ One-Time
OS Administration
Installation, Updates & Patching					X
Day-to-Day administration & Maintenance	X
Routine Maintenance			X
Troubleshooting					X
Application & WebServer Management
Application deployment and Migration					X
Creation multiple web instances for UAT/Prod					X
Performance tuning					X
Application Log Review	X

Analysis & Improvement
OS Performance Analysis & Monitoring
CPU	X
DISK		X
Memory	X
Application Availability – Continuous Monitoring	X

Security & Object Administration
Auditing – Syslog Review	X
User Account Maintenance and Creation					X
Hardening of OS					X

Others
Documentation
Runbook Operation document				X
Policy & Procedures				X
Recommendations & Remediation				X
Reporting
System (CPU/Disk) Utilization			X
Database Utilization			X
Security Activity Review			X
Database Activity Review			X
Vulnerability Assessment Report			X

DBA Tasks	Daily	W	M	Q	Ad-hoc / One-Time

DB Administration
Database creation/modification					X
Platform installation & upgrades					X
Export & Import of Databases					X
Create a schedule for dump file					X
Regularly verify the daily dumps status	X
Monitor the dump file growth		X
Quarterly dump file restore and test.				X
Off-Site backups (if required)					X
Component installations & patches					X
Day-to-Day administration	X
Routine Maintenance			X
Troubleshooting					X

Analysis & Improvement
Performance analysis & Monitoring
CPU & Memory		X
Database space utilization		X
Instance Level		X
Database Level		X
Object level		X
Client Connections	X
Database Availability -Continuous Monitoring	X

Security & Object Administration
User account maintenance & creation					X
Database privileges grants & revokes					X
Database object creation & alterations					X
Periodic review of the user logins				X
Auditing – Review the logs	X				X

Others
Documentation
Runbook – Operation document				X
Policy & Procedures				X
Architecture Review				X
Recommendations & remediation				X
Reporting
System (CPU/Disk) Utilization			X
Database Utilization			X
Security Activity Review			X
Database Activity Review			X

Note :

Base Cost is included for 10 servers only for daily (Mon-Fri) 8 hours
Any additional off-hours support would be $8 per hour during weekdays and $16 during weekends & Holidays.
Escalation support is available 24/7/365 for Production servers added
MSPKART.COM Static IP needs to be authorized for server administration and necessary privileges will be given to performing the remote cloud server administration activities.
Working days: Monday to Friday
Save 2 months of service by choosing Annual Maintenance Contract for 12 months

Note: Please contact Enterprise Sales([email protected]) to add more servers to the scope.

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