Debian & MariaDB Monthly Support

SKU: CS810632 Category:

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Description

This Service provides Cloud System and Database server administration requirement.

Scope :

  • Setting up and on-going Support of cloud hosting  Environment running in  Debian and   MariaDB Servers
  • MariaDB Database performance monitoring using 3rd party monitoring & Alert configuration
  • NGINX & Java Application Performance Management using 3rd party monitoring & Alert configuration
  • Weekly Operation activity reporting

Goal

The goal and objective of this service is to provide monthly basic Cloud  server support services as mentioned below:

OS Tasks

Daily

W

M

Q

Ad-hoc/

One-Time

OS Administration

Installation, Updates & Patching

X

   Day-to-Day administration & Maintenance

 X

Routine Maintenance

X

Troubleshooting

X

Application & WebServer Management

Application deployment and Migration

X

Creation multiple web instances for UAT/Prod

X

Performance tuning

X

Application Log Review

X

Analysis & Improvement

OS Performance Analysis  & Monitoring

CPU

X

DISK

X

Memory

X

Application Availability – Continuous Monitoring

X

Security & Object Administration

Auditing – Syslog Review

X

User Account Maintenance and Creation

X

Hardening of OS

X

Others

Documentation

Runbook Operation document

X

Policy & Procedures

X

Recommendations & Remediation

X

Reporting

System (CPU/Disk) Utilization

X

Database Utilization

X

Security Activity Review

X

Database Activity Review

X

Vulnerability Assessment Report

X


DBA Tasks

Daily

W

M

Q

Ad-hoc / One-Time

DB Administration

Database creation/modification

X

Platform installation & upgrades

X

Export & Import of Databases

X

    Create a schedule for dump file

X

    Regularly verify the daily dumps status

X

    Monitor the dump file growth

X

    Quarterly dump file restore and test.

X

    Off-Site backups (if required)

X

Component installations & patches

X

Day-to-Day administration

X

Routine Maintenance

X

Troubleshooting

X

Analysis & Improvement

Performance analysis  & Monitoring

CPU & Memory

X

    Database space utilization

X

    Instance Level

X

    Database Level

X

    Object level

X

   Client Connections

X

  Database Availability -Continuous Monitoring

X

Security & Object Administration

User account maintenance & creation

X

Database privileges grants & revokes

X

Database object creation & alterations

X

Periodic review of the user logins

X

Auditing – Review the  logs

X

X

Others

Documentation

Runbook – Operation document

X

Policy & Procedures

X

Architecture Review

X

Recommendations & remediation

X

Reporting

System (CPU/Disk) Utilization

X

Database Utilization

X

Security Activity Review

X

Database Activity Review

X


Note :

  1. Base Cost  is included for 10 servers only  for daily (Mon-Fri) 8 hours

  2. Any additional off-hours support would be $8 per hour during weekdays and $16 during weekends & Holidays.

  3. Escalation support is available 24/7/365 for Production servers added
  4. MSPKART.COM Static IP needs to be authorized for server administration and necessary privileges will be given to performing the remote cloud server administration activities.
  5. Working days: Monday to Friday
  6. Save 2 months of service by choosing Annual Maintenance Contract for 12 months
Note:  Please contact Enterprise Sales([email protected])  to add more servers to the scope.

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